Home Emergency Emergency Procedures

Emergency Procedures

Ambulance

To call an ambulance, dial 119 which connects you to the Tokyo Fire Department. You will be asked in Japanese if you need an ambulance (Kyukyusha) or a fire truck (Shohbohsha). You will be asked for your address, name, telephone number and, if possible, a landmark to help the staff find their way. It is recommended that you have a dialogue message by your telephone in Japanese for emergencies.

Earthquake

Japan is an earthquake prone country. Earthquakes may strike at any time. Preparedness keeps the damage caused by earthquakes to a minimum.

Earthquake Survival Manual

Typhoons

Typhoons are tropical cyclones that spin in the opposite direction of hurricanes. These storms are accompanied by heavy rainfall, can cover areas of up to 500miles (805km) in diameter and generate winds of up to 180 mph (290 kph). The typhoon season in Japan occurs from May through to October with most activity from July to September.

Japan Meteorological Agency
NOAA Internet Weather Source
Weather Underground

Radio Information

Stay tuned to radio and television stations to keep updated in the event of and approaching storm or during a disaster. Stations with broad casts in English include:

AFN Radio Eagle 810, 810AM
NHK 693 AM
NHK 82.5 FM
InterFM 76.1 FM
FM Yokohama 76.5 FM
J-Wave FM 81.3

Television Information

NHK channel 1
BS channel 7 and 11

Disaster Emergency Message Dial

171+1+citycode+#(leave 30 second message)
171+2+citycode+#(listen to message)

NTT East provides Emergency Voice Mail services. Disaster Emergency Message Dial is a voice message board that is provided when a disaster such as an earthquake or volcanic eruption occurs. It is required when communications to the disaster area increases and it is difficult to get through. The following website explains how to use the service.

NTT East Disaster Emergency Message Dial